Step 2: Select your Outlook type from the options. If you’re working with a Microsoft support agent, you can also check the option at the bottom that reads I am working with Microsoft support personnel on this issue. Microsoft Support and Recovery Assistant (SaRA) is a tool developed by Microsoft that is intended to assist users in troubleshooting and resolving common. You need an active internet connection, otherwise, you will get stuck at the same pop-up. The Microsoft Support and Recovery Assistant can resolve issues in many programs. Step 1: Launch the assistant and select the Advanced diagnostics option. Check the Internet Connectionĭid you shut down your computer during an active Office update process? When you launch any Microsoft Office application the next time, it will try to complete the update process and show the ‘Gettings things to ready’ pop-up. After Support and Recovery Assistant is successfully installed, collect the ROIScan data: Select Advanced diagnostics > Next. If the issue persists after 20-25 minutes, check the following troubleshooting tricks to fix the problem. Collect the Robust Office Inventory Scan. You should wait for some time before taking any drastic action. Run Microsoft Support and Recovery AssistantĪfter a major Windows or Microsoft Office update, it may take some time for the Office apps to become compatible with the latest software. Completely Close Office Services and Try Again
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